Is Your Quotation Management Knowledge-Based?
Friday, November 14th, 2008Knowledge is one of the most important commodities in the complex selling process. When you start your quotation management cycle for each new customer, you likely begin with those known knowns that Donald Rumsfeld talked about. You may even have some known unknowns and then some assumptions based on those and the final category of unknown unknowns. Throughout the selling process, your sales team’s goal is to discover as many of those unknowns as possible and to log them into your knowledge capture software. Is your system efficient?
Knowledge efficiency is critical. Obtaining the right information at the right time could mean the difference between saving your organization thousands of dollars and making an additional ten or twenty thousand or more. One knowledge-based error could cost hundreds of thousands of dollars that either you or a channel partner will have to eat. You cannot afford those costly mistakes.
Managing the quotation process is much easier today than it was fifty years ago. With the proper software solution you can ensure that your sales organization is getting the right knowledge at the right time and increasing your ROI at the point of sale. Close the knowledge loopholes in your quotation management process today.